Small Business Insights

When business people speak of innovation, the focus is usually on a pioneering product or state-of-the-art service that will "revolutionize the industry." But innovation can apply to any aspect of your company - including customer service. 

Many business owners perceive customer service as a fairly cut-and-dried affair. Customers call, you answer their questions or solve their problems...

For some business owners, succession planning is a complex and delicate matter involving family members and a long, gradual transition out of the company. Others simply sell the business and move on. There are many variations in between, of course, but if you're leaning toward a business sale, here are seven ways to prepare:

  1. Develop or renew your business plan....

Social media can be an inexpensive, but effective, way to market a company's products or services. Like most businesses today, you've probably at least dipped your toe into its waters. Or perhaps you have a full-blown, ongoing social media strategy involving multiple sites and a variety of content. In either case, it's important to ask yourself - and keep asking yourself - some fundamental...

The attitudes and behaviors of your people managers play a critical role in your company's success. When your managers are putting forth their best effort, the more likely it is that you'll, in turn, get the best performances out of the rest of your employees. Here are three ways to supercharge your supervisors:

  1. Transform them into teachers. Today's people managers...

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