Jeff's Blog

Thoughts from Our Managing Partner and Other M&S Thought Leaders

Every year is a journey for a business. You begin with a set of objectives for the months ahead, probably encounter a few bumps along the way, and hopefully reach your destination with some success and a few lessons learned.  The middle of the year is a perfect time to stop for a breather. A midyear review can help you and your management team determine which objectives are still "meetable" and...
When business people speak of innovation, the focus is usually on a pioneering product or state-of-the-art service that will "revolutionize the industry." But innovation can apply to any aspect of your company - including customer service.  Many business owners perceive customer service as a fairly cut-and-dried affair. Customers call, you answer their questions or solve their problems - and life...
For some business owners, succession planning is a complex and delicate matter involving family members and a long, gradual transition out of the company. Others simply sell the business and move on. There are many variations in between, of course, but if you're leaning toward a business sale, here are seven ways to prepare: Develop or renew your business plan. Identify the challenges and...
Social media can be an inexpensive, but effective, way to market a company's products or services. Like most businesses today, you've probably at least dipped your toe into its waters. Or perhaps you have a full-blown, ongoing social media strategy involving multiple sites and a variety of content. In either case, it's important to ask yourself - and keep asking yourself - some fundamental...

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