Jeff's Blog

Thoughts from Our Managing Partner and Other M&S Thought Leaders

"That's just the cost of doing business." You've probably heard this expression many times. It's true that, to invoke another cliche, you've got to spend money to make money.  But that doesn't mean you have to take rising operational costs sitting down. Cost control is a formal management technique through which you evaluate your company's operations and isolate activities costing you too much...
"Blockchain" may sound like something that goes on a vehicle's tires in icy weather or that perhaps is part of that vehicle's engine. Indeed it is a type of technology that is predicted to help drive business worldwide (and soon) - but digitally, not physically. No matter what your industry, now's a good time to start learning about blockchain and how you can use this new technology. Set...
Every year is a journey for a business. You begin with a set of objectives for the months ahead, probably encounter a few bumps along the way, and hopefully reach your destination with some success and a few lessons learned.  The middle of the year is a perfect time to stop for a breather. A midyear review can help you and your management team determine which objectives are still "meetable" and...
When business people speak of innovation, the focus is usually on a pioneering product or state-of-the-art service that will "revolutionize the industry." But innovation can apply to any aspect of your company - including customer service.  Many business owners perceive customer service as a fairly cut-and-dried affair. Customers call, you answer their questions or solve their problems - and life...

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