IT Support Specialist

Mowery & Schoenfeld is seeking a friendly and ambitious IT Support Specialist to help support the day-to-day running of our organization. As a Support Specialist, you will be responsible as the first line of response for various forms of technical support, maintenance and troubleshooting of the Firm’s IT infrastructure and end user workstations. Your keen understanding of computer hardware, software, networking and general application use will render you a critical and valued member of the team!

General responsibilities of the IT Support Specialist include responding to support tickets, workstation deployment and end user support (Windows), documentation of issues and executed solutions, and after-hours emergency support as needed. The IT Support Specialist will also assist with new hire onboarding and assist with the development of programming/maintenance of employee training programs to support computing productivity and communication.

  • Minimum of 2 years work experience in troubleshooting and supporting desktop operating systems including Windows, Android, iOS, Windows Server, and associated technology solutions. Knowledge of MAC operating systems is a plus.
  • Strong diagnosis skills, working knowledge of diagnostic utilities for desktop support issues.
  • Ability to multi-task and adapt to changes quickly.
  • Application support experience.
  • Ability to work remotely from home/remote office with limited disruptions and maintain a strong work ethic.
  • Strong interpersonal skills, with a focus on rapport-building, listening and questioning skills.
  • Strong documentation skills.
  • Keen attention to detail.
  • Exceptional customer service orientation.
  • Self-motivated, flexible, and eager to constantly improve and expand skill set.
  • Ability to travel to other office locations for on-site support as needed.

EDUCATION & CERTIFICATION:

  • Minimum A.S. degree in a technical discipline (or equivalent work experience).
  • Technical certifications in Desktop and/or Server support are preferred.
  • Proficient in Office/Microsoft 365, Windows 10, and Windows Server 2016.
  • Strong knowledge of Microsoft cloud-based applications (Office 365 Admin Portal and Alerting monitoring, Azure, Exchange, Teams, SharePoint)
  • Familiarity with SQL, Sharefile, Mimecast, and LastPass a plus.

WORK CONDITIONS:

  • Hybrid home/remote office position (3+ days/week in office ideally).
  • Primarily daytime hours with possible evening or weekend hours depending on assigned tasks, maintenance windows, emergency or seasonal coverage. Typical hours are 10:00am to 7:00pm
  • Valid driver’s license.
  • Working transportation and insurance.
  • Ability to pass a criminal and financial background check.

Mowery & Schoenfeld is a full-service accounting firm providing tax, accounting, assurance, transaction advisory, wealth management and business advisory services. We are a top 10 Illinois firm located in the greater Chicago area. We are as committed to our staff as we our clients. We take culture seriously – recognized by Crain’s Chicago Business as a Best Place to Work, Accounting Today as a Best Firm to Work For and Best Firms for Women, named to Inc.’s 5000 Fastest Growing Companies list, and honored by the Illinois CPA Society as the 2021 recipient of the Time and Talent Public Service Volunteerism Award. We offer a comprehensive benefits package, including unlimited paid time off, because we understand our professionals can manage work best when given the freedom to balance and enjoy life outside the office. More details on our benefits are available here.

If you believe that your experience and work expectations align with our commitment to our employees, we want to hear from you.

Mowery & Schoenfeld is an equal opportunity employer. We do not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

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